Notice of privacy practices

Last updated: February 7, 2025

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This notice of privacy practices describes how your health information may be used and disclosed by Lara Health. Please review the Notice carefully.

We ask each of our users to acknowledge receipt of our Notice of Privacy Practices. You acknowledge receipt of the Notice by Lara Health. You can receive a copy of the Notice by printing one from our website at anytime.

We take active steps to protect the privacy of your "Protected Health Information" (“PHI”). PHI includes information that we have created or received regarding your health or payment for your health. It may include both your medical records and personal information such as your name, social security number, financial information, address, and phone number.

We work to:

  • Protect the privacy of your PHI. All of our employees and providers are required to maintain the confidentiality of PHI and receive appropriate privacy training;
  • Provide you with this Notice of Privacy Practices explaining our duties and practices regarding your PHI;
  • Notify you in case of a breach of unsecured PHI;
  • Follow the practices and procedures set forth in this Notice.

We use and disclose PHI in a number of ways connected to your treatment, payment for your care, and supporting healthcare operations, including, for example:

  • For treatment purposes, sharing PHI with physicians, nurses, and others involved in your healthcare or preventive healthcare;
  • To administer your health benefits policy or contract;
  • To bill for the healthcare you receive, including to other organizations and providers for payment activities, as permitted by law;
  • To administer and support our business activities or those of partnering healthcare organizations (as allowed by law), including providers and plans. For example (and without limitation), we may use your PHI to conduct quality analysis, data aggregation, review and improve our services and the care you receive and to provide training;
  • Sharing with other individuals (such as consultants and attorneys) and other companies and organizations that help us with our business activities. (Note: if we share your PHI with other organizations for this purpose, they must agree to protect your privacy);
  • We may also use PHI to send you appointment reminders and other communications relating to your care and treatment, or let you know about treatment alternatives or other health related services or benefits that may be of interest to you, via email, phone call, or text message.
  • Contacting you directly - We may use your PHI, including your email address or phone number, to contact you. For example, we may also use this information to send you appointment reminders and other communications relating to your care and treatment, or let you know about treatment alternatives or other health related services or benefits that may be of interest to you, via email, phone call, or text message;
  • We may make certain PHI, such as information about care or treatment, appointment histories and medication records, accessible to you through secured online tools. 

If you choose to communicate with us via emails, texts or chats, you acknowledge that we may exchange PHI with you via email, text or chat, that email, text and certain chat functionality may not be a secure method of communication, and that you agree to the security risks of such communication. If you would prefer not to exchange PHI via email, text or chat, you can choose not to communicate with us via those means, and you can notify us at legal@lara.health. 

In addition to the consideration above, it is important that you know that:

  • We do not sell your personal information for monetary value;
  • We do not sell aggregated information for monetary value;
  • We do not use your contact list;
  • We do not track your device location;
  • We do not track your browsing activity on other sites;
  • We do not provide services to minors (users under 18).

We may use or disclose your PHI without your authorization for legal and/or governmental purposes, including, for example:

  • Sharing with oversight agencies - To health oversight agencies for certain activities such as audits, examinations, investigations, inspections, and licensures;
  • In the course of any legal proceeding or in response to an order of a court or administrative agency and in response to a subpoena, discovery request, or other lawful process;

We may modify this Notice from time to time. The revised Notice will apply to all PHI that we maintain. We will make any such changes to this Notice by posting the revised Notice on our website. The date of the last update will be clearly indicated at the top of this Notice. Please review this Notice from time to time to ensure you are familiar with our privacy practices. 

If you have any questions about this Notice, please contact us by email: legal@lara.health